Exchange/Return of Purchased Goods
With the exception of our "Claymore Brogues" we do not offer refunds on goods purchased. We will be happy to work out an exchange or store credit on returned items that are not custom ordered. In the event that a custom ordered item is not perfect, please phone us and we will help to make it right. All return shipping costs are customer's responsibility.
Kilt Rental USA Rental Terms & Conditions
Reservations & shipping: No rental will be considered booked & accepted until payment is made in full for each outfit and all measurements are received. Rentals will be shipped roughly 10 days prior to your event date, and shipments will be made by Fed Ex Ground. It is our goal to have your outfit arrive on the Saturday before your weekend event but some customers will receive their box on the Monday. In really rare cases your box may arrive on the Tuesday or Wednesday before the weekend event. If a quicker delivery is desired, options are available at the customers cost. Return shipping is provided! See Return shipping for more details. Boxes being shipped to apartment numbers, suite numbers, unit numbers, etc. will require an indirect signature. We do not ship rentals to P.O. boxes.
Last Minute Orders:
Last Minute Orders: We consider any rental order placed with less than 12 business days before your event date a last minute order. We welcome last minute orders! However, please be aware that we may not have the size, tartan, and / or product you request in stock, and may not be able to stock it before your event date. We always recommend giving us a call to ensure your order will be processed and shipped in time for your event. Please allow 2 to 3 days to process. In most cases orders will be processed in 1 day, but there is no guarantee, so please keep this in mind when considering shipping options. On "Last Minute Orders" Kilt Rental USA is not liable for any shipping fees which includes shipping replacement items to you in order to correct sizing, item type, or even item color.
In the event that we do not have the item for your last minute request (for rentals and / or purchases), we will offer a full refund. Any refunds given to your credit card will take 5-10 business days to post to your credit or debit card account.
24 Hour Try-On Policy: It is super important that you try on your outfit as soon as you receive it. The sooner you try it on, the sooner we can help correct any sizing issues. Once your box is delivered by Fed Ex, you have 24 hours to try it on and phone us with any sizing (or general order) issues. Due to time sensitivity, email is not an acceptable form of communication for sizing or order issues, just call us. If something does not fit right or if something in your order was incorrect due to an error or mistake by Kilt Rental USA, we will cover all shipping fees for replacement items***. If something does not fit right or if something in your order was incorrect due to an error or mistake by the customer, the customer is responsible for all shipping fees for replacement or added rental items.
***If you phone us more than 24 hours after Fed Ex delivers your box, you are responsible for 100% of shipping fees for replacement or added rental items regardless of fault. If your box is delivered on a Friday, you have until Monday to phone us with any sizing issues since we are closed on the weekends.
Non-refundable deposit, per person:
- If your full balance has been paid & you cancel your rental less than 30 days before your event date, your whole balance will be forfeited, we will offer no refunds or credits.
- If your full balance has been paid and you cancel your rental more than 30 days before your event date, we will refund everything except the $50 non-refundable deposit per person.
Improper measurements: Kilt Rental USA cannot be held responsible for improper fittings due to our customer accidentally giving us wrong measurements. If such event is to occur, we will work with you to exchange items as quickly as possible, if available. The customer is then responsible to pay for any additional shipping costs. We cannot guarantee compensation for any sizing issues after the event, just call us if you notice a problem. We want you to look and feel awesome!
Return Shipping: Returns are simple, We provide included return label. This label is for FedEx. All that is needs to slap the label onto the original box, with parcels inside, tape box shut, take it to any location that accepts FedEx packeges, skip the line and drop it off. In the event that you lose, damage, or misplase your label: We will not create a new label. We offer no refunds, credits, transfers, etc. You will have to ship the outfit back at your cost. Vist a FedEx or UPS location for prices & drop off info.
Damaged & lost merchandise: Any rental merchandise that is damaged beyond reasonable repair, or that is lost while in your possession, will be charged to your credit card at full retail price. Torn and damaged items that we deem repairable will be repaired at a fair price and charged to your account.
Any rental merchandise returned permanently stained, soiled, or water damaged will be charged full retail price for replacing the items. Any rental kilt or shirt returned with bodily fluids on them will be packed up and returned to you at retail price. Kilts start at $389 and go up to $499, tux shirts are $39.95, Highlander shirts are $59.95.
If an article of clothing, a shoe, or any item rented is wet from perspiration or water, it must be air dried (not in machine dryer) before shipping. The customer will be held responsible for mold/mildew infested items due to shipping wet clothes or shoes. Since mold/mildew destroys clothing & shoes, the customer will be charged full retail price for unsalvageable items damaged by mold/mildew.
Ironing the kilt’s exterior can damage the fabric. It should be ironed from the inside if needed. Do not let the hot iron touch the jacket; you should have a piece of cotton fabric between the jacket and the iron. The best way to get wrinkles out is steaming so damage does not occur.
Any personal items (sunglasses, etc.) that are accidentally left in a rental return will be sent back to the customer at the customers cost. Kilt Rental USA is not obligated to initiate contact in regards to a lost & found issue. If you think you might have accidentally sent us something that belongs to you, call 480-460-0907.
Extended rental fees: If you cannot make it to a Fed Ex location on the following business day after your event, you have 2 options: accept the "extended rental fee" or ship the item via “express” so that it arrives on the due date given. All rental merchandise is to be returned by the due date given. To compensate for lost business, any rental merchandise not received by the due date shall be subject to an "extended rental fee" of $25.00 a day, per person. The fees and/or merchandise replacement fees will be charged to the credit card given on your rental account. For any full formal rental outfits not returned within 7 days of your due date, there will be a charge of full retail value of items not returned (which could be upwards to $1,200 per package) to your credit card on file. For any individual items rented (IE: kilt only) the full retail price for each item will be charged to your credit card on file.
Updated January 2014
Custom Kilt Terms & Conditions
Custom kilt sales are final, we offer no refunds or store credits on custom kilts & custom jackets. Kilt Rental USA & Claymore Imports cannot be held responsible for customers who inadvertently mismeasure themselves. If you have questions in regards to the measuring process please contact us.
Custom kilts usually take 60 - 90 days, however, on occasion kilts might arrive sooner or later than the 60 - 90 days. If you have an event date that you must have your kilt or jacket by, this information must be relayed to us.
Most five yard kilts are literally made of five yards of cloth, however the exact yardage depends on the seat size as well as the distance between the stripes on the tartan itself. The same statement is true for eight yard kilts.
10oz & 11oz kilts come with a blind hem that is stitched in the kilts bottom edge. Our 13oz Welsh kilts also have a hem. The hem is perfectly hidden & does not affect the look or feel of the kilt, nor do you have to do anything to it, it's just something you should be aware of.
All custom kilts will be pleated to the set which is by far, the most popular way of pleating kilts. If a specific style of pleating is desired, please type this into the "other field" when ordering your kilt.
Don't let all these details overwhelm you, we are a family owned kilt shop that takes care of our customers. You can call our retail store and speak with our knowledgeable staff anytime between the hours of 9am - 5pm Arizona time, Monday - Friday.
CBBB's Commitment to Online Security
Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of personal information. CBBB encrypts billing information wherever CBBB requests it. All CBBB agents and contractors with access to personal information obtained on CBBB Web sites are also bound to adhere to this policy as part of their contract with CBBB.
Personal Information that CBBB May Collect Online
CBBB collects personal information online, including names, postal and e-mail addresses, phone and facsimile numbers, billing information, vehicle information such as vehicle identification numbers, and complaint information. CBBB may also collect business information from sole proprietorships that apply for accreditation and for program participation, some of which could constitute personal information, as well as personal information from individuals acting solely in their business capacity. CBBB does not knowingly collect or maintain any personal information from children under the age of 13. In addition, no part of our sites are designed with the purpose of attracting any person under age 13.
Photo Release: I/we hereby give consent to Claymore Imports LTD/Kilt Rental USA and assignees to use photographs for promotion, publicity or other lawful purpose as we deem appropriate. I/we further waive any rights or claims as to content approval or damages that I/we may have for use of these reproductions.
How CBBB Uses Personal Information Collected Online
Unless you otherwise consent, we will use your personal information only for the purpose for which it is submitted, such as to reply to your emails, handle your complaints, and process billing and business requests related to program participation, and we will use such information to provide operational notices, in program record-keeping and to conduct research on industry marketplace practices. Our research may lead to the publication of aggregate demographical data but will not result in the reporting or publication of any personal information provided to us. At certain points where personal information is collected on our site, there may be a box where you may indicate you would like to be on a mailing list to receive information about other CBBB programs and services and about ways to support CBBB and the CBBB Foundation/BBB Wise Giving Alliance. This election box only appears in places where the department collecting personal information maintains such lists. At any time you can add or remove your name from a CBBB list by contacting us at firstname.lastname@example.org.
How Your Information May Be Shared
In order to process a complaint, CBBB may send the complaint to the BBB where the company complained about is headquartered, handle it itself, or refer the complaint to another appropriate organization for handling. For example, CBBB normally handles complaints against charities and certain automobile manufacturers and CBBB or the appropriate BBB may handle complaints against foreign businesses or CBBB may refer such complaints to an appropriate foreign organization. Depending on the type of complaint, either CBBB or BBB will also transfer complaints to the company complained about. Further, when we receive a request or inquiry that a BBB must handle, we forward the request or inquiry to the appropriate BBB. By completing a complaint form or sending us a request or inquiry, you are allowing us to forward your information to the appropriate BBB, if necessary, and potentially also to the proper business. Consumer inquiries will be forwarded to the appropriate BBB by email, and consumers should recognize that this method of transmission may not be secure. Without submission of the requested information, CBBB will not be able to process your complaint.
We never sell or rent your personal information.
CBBB may also release personal information under the following circumstances:
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Help Us Keep Your Personal Information Accurate
If your personal information changes or you would like to review the personal information we may have on file, please e-mail us with the new information or your review request at email@example.com . Let us also know what led to your submission of personal information so we may efficiently locate your information.
Computer Tracking and Cookies
Our Web sites are not set up to track, collect or distribute personal information not entered by visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.
Our Web sites also recognize the online site where a visitor "clicked-to-check" on the BBBOnLine seal of a BBBOnLine program participant, but we cannot identify the visitor or the visitor's address. Site information is used to confirm participation in the BBBOnLine program and may be used to advise participants of the numbers of visitors who come to our site from their sites. No personal information is collected.
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