Each cane tube is hand-selected, with only the highest quality meeting G1's strict standards. We source our cane from top growers in France and Spain, depending on the season. It's then treated and prepared through a highly specialized process exclusive to G1 reeds.
Our reeds are manufactured in small batches to ensure premium quality. Each one is tested, varnished, and tested again. Any reed that fails to meet G1's high standards will be rejected, ensuring your complete satisfaction as our customer.
Shipping
We ship all items for a flat rate fee of $4.95 to the lower 48 states. We can ship to Alaska and Hawaii for a weight based fee during checkout.
Any order over $200 will receive free ground shipping.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
